❓ Frequently Asked Questions (FAQ)
SparkNest Cleaners – NYC House Cleaning Services
Here are answers to the most common questions about our house cleaning services in New York City. If you don’t see your question here, feel free to contact us for more details.
General Questions
What areas do you service? We provide professional house cleaning services throughout all five boroughs of New York City: Manhattan Brooklyn Queens The Bronx Staten Island
What types of cleaning services do you offer? We specialize in: ✔ Standard recurring cleaning ✔ Deep cleaning ✔ Move-in / move-out cleaning ✔ Airbnb turnover cleaning ✔ One-time cleaning services
Do I need to be home during the cleaning? No. Many clients provide secure entry instructions and return to a fully cleaned home. However, you are welcome to be home if you prefer.
Do you bring your own cleaning supplies? Yes. Our cleaning professionals arrive fully equipped with standard cleaning supplies and tools unless otherwise requested.
How is pricing determined? Pricing is based on: Home size (bedrooms & bathrooms) Property condition Type of service selected Add-on services Pets or special requirements You will always receive an upfront quote before your appointment.
Pricing & Booking
Do you charge hidden fees? No. We use transparent pricing with no hidden fees. Any additional costs (if applicable) are communicated before your service.
How do I book a cleaning? You can book by: Requesting a quote online Calling our service line Scheduling through our booking system
Can I get a recurring cleaning schedule? Yes. We offer: Weekly cleaning Bi-weekly cleaning Monthly cleaning Recurring customers may also receive discounted rates.
What is included in a standard cleaning? Standard cleaning includes: Kitchen cleaning Bathroom cleaning Dusting surfaces Vacuuming and mopping floors Trash removal General surface cleaning
Service Questions
What is included in a deep cleaning? Deep cleaning includes everything in standard cleaning plus: Baseboards Interior detailing Light fixture dusting Cabinet fronts Extra buildup removal Hard-to-reach areas
What is included in move-in/move-out cleaning? Move cleaning includes: Interior appliances (oven, fridge, microwave) Cabinet and drawer cleaning Deep bathroom cleaning Full floor cleaning Baseboards and trim Full property reset for new occupants
What is included in Airbnb turnover cleaning? Airbnb cleaning includes: Bed making and linen changes Bathroom sanitization Kitchen cleaning Trash removal Guest-ready presentation Property inspection checklist
Can I customize my cleaning? Yes. You can add extra services such as: Inside oven cleaning Inside refrigerator cleaning Interior windows Laundry service Extra rooms or bathrooms Pet hair removal
Timing & Scheduling
How long does a cleaning take? Typical time ranges: Standard cleaning: 2–5 hours Deep cleaning: 4–8 hours Move cleaning: 4–8+ hours Airbnb turnover: 2–5 hours
Do you offer same-day service? Same-day service may be available depending on schedule and location. Contact us for availability.
What if I need to reschedule? You can reschedule with at least 24 hours’ notice without penalty.
Policies & Trust
Are your cleaners insured or vetted? Yes. We work with professional cleaning teams that are vetted for reliability and quality service standards.
What happens if I’m not satisfied? If something is not completed to standard, contact us within 24 hours and we will work to resolve the issue.
Can I trust cleaners in my home? Yes. We prioritize professionalism, respect, and consistency. Your home is treated with care and attention.
Airbnb & Property Owners
Do you work with Airbnb hosts and property managers? Yes. We regularly work with: Airbnb hosts Short-term rental owners Property managers Real estate agents
Can you handle multiple properties? Yes. We offer recurring scheduling and can support multiple units with consistent turnover service.
Still Have Questions?
We’re here to help.
Call us or request a free quote online and we’ll respond quickly with the information you need.